About Hetal Shah

About Hetal Shah

About Hetal Shah

Technology & Operations Executive

20+ years in enterprise transformation

$100M+ technology portfolio led

100+ professionals led

Over the past two decades, I've built my career at the intersection of strategy and execution. I started in management consulting, leading enterprise transformation and large-scale system integrations for Fortune 500 clients.

From there, I moved from advising organizations to leading them from the inside. I led product, program, and delivery functions at Horizon Blue Cross Blue Shield of New Jersey and Healthfirst, then built and led a shared services organization at Maximus. Today, I lead a multi-region enterprise transformation portfolio at Universal Destinations & Experiences, spanning North America and Japan.

Across every role, the thread has stayed the same: turning ambitious strategy into operating reality — at scale, under real constraints, by building teams and the systems that hold them together.

EDUCATION & CREDENTIALS

Grounded In

EDUCATION & CREDENTIALS

Grounded In

01

Master of Information

Rutgers University–New Brunswick: Graduate program in data analytics, technology governance, and competitive intelligence.

01

Master of Information

Rutgers University–New Brunswick: Graduate program in data analytics, technology governance, and competitive intelligence.

01

Master of Information

Rutgers University–New Brunswick: Graduate program in data analytics, technology governance, and competitive intelligence.

02

Executive MBA

Quantic School of Business and Technology: Advanced program in finance, strategy, market economics, and enterprise AI implementation.

02

Executive MBA

Quantic School of Business and Technology: Advanced program in finance, strategy, market economics, and enterprise AI implementation.

02

Executive MBA

Quantic School of Business and Technology: Advanced program in finance, strategy, market economics, and enterprise AI implementation.

03

Continuing Education

Digital Business Strategy (MIT Sloan Executive Education) · AI for Leaders (Babson College)

03

Continuing Education

Digital Business Strategy (MIT Sloan Executive Education) · AI for Leaders (Babson College)

03

Continuing Education

Digital Business Strategy (MIT Sloan Executive Education) · AI for Leaders (Babson College)

04

Certifications & Training

PMP (Project Management Institute) · Leadership Program (Harvard Business Impact Enterprise)

04

Certifications & Training

PMP (Project Management Institute) · HBR Leadership (Harvard Business Review Leadership Program)

04

Certifications & Training

PMP (Project Management Institute) · Leadership Program (Harvard Business Impact Enterprise)

OUTSIDE OF WORK

Beyond The Work

OUTSIDE OF WORK

Beyond The Work

Outside of work, I enjoy racquet sports, hiking, reading, and travel. I've explored 14 countries across 4 continents so far, with plenty more to go. All 7 continents? I'm happy to leave Antarctica off the itinerary.

I'm also a longtime advocate for children who are deaf or hard of hearing, and a member of the Executive Council for Leading Change, a global peer community for enterprise transformation leaders.